Office 365 Administration and Troubleshooting Courseware (M55408A)

Module 1: Overview of Microsoft 365

This module explains how to approach troubleshooting problems in Microsoft 365. It also describes the fundamental services included in Microsoft 365 and discusses licensing.

Lessons

• Overview of the Microsoft 365 services
• Microsoft 365 licensing overview
• Microsoft 365 tenant configuration
• Microsoft 365 clients
• Overview of the Microsoft 365 troubleshooting role

Lab: Provision and configure your tenant

• Configure an Office 365 Tenant
• Configure a custom Domain

Module 2: Administering Microsoft 365

This module explains how to administer Microsoft 365. Students learn to use the various administrative portals together with Windows PowerShell).

Lessons

• Managing Microsoft 365 with the administrative portals
• Managing Microsoft 365 with Windows PowerShell
• Managing administrative access in Microsoft 365
• Troubleshooting administration in Microsoft 365

Lab: Administer Microsoft 365

• Using the Microsoft 365 admin center.
• Administering Microsoft 365 using Windows PowerShell.
• Configuring role-based administration.
• Troubleshooting administrative issues.

Module 3: Administering and troubleshooting directory synchronization and directory objects

This module discusses Azure AD, including how to synchronize on-premises security principals with Azure AD.

Lessons

• Overview of Azure AD
• Azure AD Connect management
• Overview of directory synchronization and federation
• Managing user and group objects in Microsoft 365
• Troubleshooting objects and directory synchronization in Microsoft 365

Lab: Administer and troubleshoot directory synchronization and directory objects

• Configuring Azure AD Connect.
• Managing Microsoft 365 users and groups.
• Managing Microsoft 365 password policies.

Module 4: Administering and troubleshooting Exchange Online

This module explains describes Exchange Online features and functions. Students will learn how to administer and troubleshoot recipients, mail flow, and client access policies.

Lessons

• Exchange Online Management overview
• Administering Exchange Online recipients
• Managing mail flow
• Administering client access policies in Exchange Online
• Troubleshooting Exchange Online

Lab: Administer and troubleshoot Exchange Online

• Configuring and administering Exchange Online recipients.
• Delegating administrative permissions.
• Configuring client access policies.
• Troubleshooting Exchange Online recipient issues.

Module 5: Administering and troubleshooting Microsoft Teams

This module describes how to administer and troubleshoot Microsoft Teams.

Lessons

• Microsoft Teams overview
• Administering and managing Microsoft Teams
• Create and manage teams in Microsoft Teams
• Troubleshooting Microsoft Teams

Lab: Administer and troubleshoot Microsoft Teams

• Configuring Teams organization settings.
• Configuring Teams user settings.
• Creating and managing teams in Teams.
• Troubleshooting Teams client issues.

Module 6: Administering and troubleshooting SharePoint Online

This module provides guidance on how to administer and troubleshoot SharePoint Online.

Lessons

• SharePoint Online management overview
• Administering SharePoint Online site collections
• Administering external users in SharePoint Online
• Configuring OneDrive for Business
• Troubleshooting SharePoint Online

Lab: Administer and troubleshoot SharePoint Online

• Configuring SharePoint Online settings.
• Creating and configuring SharePoint Online site collections.
• Configuring and verifying external user sharing.
• Configuring OneDrive for Business.
• Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise

This module describes how to deploy, manage, and troubleshoot Microsoft 365 apps for Enterprise.

Lessons

• Overview of Microsoft 365 Apps for enterprise
• Managing Microsoft 365 Apps for enterprise deployments
• Troubleshooting Microsoft 365 Apps for enterprise deployments

Lab: Plan and deploy Microsoft 365 Apps for enterprise

• Preparing a Microsoft 365 Apps for enterprise installation.
• Managing user-driven Microsoft 365 Apps for enterprise installations.
• Managing centralized Microsoft 365 Apps for enterprise installations.
• Troubleshooting Microsoft 365 Apps for enterprise deployments.

Module 8: Administering and troubleshooting compliance and security in Microsoft 365

This module explains how to administer and troubleshoot compliance and security in Microsoft 365.

Lessons

• Overview of compliance features in Microsoft 365
• Administering information protection in Microsoft 365
• Administering compliance features in Microsoft 365
• Configuring and administering email security in Microsoft 365
• Troubleshooting Microsoft 365 compliance and protection

Lab: Administer and troubleshoot compliance and security in Microsoft 365

• Configuring rights management in Office 365.
• Configuring compliance features.
• Configuring email protection.