Problem Solving Skills

Problem Solving Skills Courseware (BUS101)

This Problem Solving Skills course first examines the five steps in the problem-solving process and delves into what the learner should know to solve any problem that he or she may encounter. Students will examine the various methods for defining the problem and will learn how to generate a solution, as well as come up with alternative solutions. They will look at how to implement their chosen solution, and then how to analyze that solution to determine if it is indeed the right one, as well as gather any lessons learned to apply to future problems.

Students will also learn how an organization can benefit from employing strategic decision-making techniques, and how to use decision-making strategies to improve negotiation skills.

Publisher: Webucator


  1. Hands-on Exercises: Students will engage in practical exercises, such as creating fishbone diagrams and mind maps, brainstorming solutions, determining the best solution, gaining stakeholder support, defining resources, and implementing contingency plans.
  2. Practical Tools and Techniques: The course covers various problem-solving tools and techniques, including mind maps, brainstorming, Occam's Razor, and contingency planning, which can be applied to real-world situations.
  3. Real-world Applicability: The course focuses on teaching practical skills and strategies that students can directly apply to their professional and personal lives, enhancing their problem-solving and decision-making abilities.
  4. Collaborative Skills: Students will learn how to gain acceptance from stakeholders and work with others to ensure successful problem-solving outcomes.
  5. Continuous Improvement: The course emphasizes the importance of evaluating solutions, learning from experiences, and suggesting improvements to ensure better problem-solving outcomes in the future.


  1. Defining The Problem
    1. Why This Is an Important First Step
    2. Tools for Defining the Problem
    3. Creating a Fishbone Diagram (Exercise)
  2. Generating Possible Solutions
    1. Use a Mind Map
    2. Creating a Mind Map (Exercise)
    3. Brainstorming Techniques
    4. Brainstorming (Exercise)
    5. Shift Your Perspective
    6. Challenge Assumptions: Restate the Issue
    7. Checking Your Knowledge (Exercise)
  3. Selecting Alternatives
    1. Determine the Most Workable and Reasonable Solution
    2. Determining the Best Solution (Exercise)
    3. Occam’s Razor: Why the Simplest Solution Is Usually the Best
    4. Occam’s Razor in Practice (Exercise)
  4. Implementing Your Solution
    1. Gain Acceptance from Stakeholders
    2. Gaining Support (Exercise)
    3. Define Resources Needed to Implement the Solution
    4. Defining Resources (Exercise)
    5. Implement a Contingency Plan
    6. Implementing a Plan B (Exercise)
  5. Evaluating Your Solution
    1. Follow Up to Ensure that the Problem Is Solved
    2. Ensuring That the Problem Is Solved (Exercise)
    3. Determine Lessons Learned, to Avoid Future Problems
    4. Determining Lessons Learned (Exercise)
    5. Suggest Improvements to the Solution
    6. Suggesting Improvements (Exercise)

Required Prerequisites